Customer Insight: Hooper Services


Fleetinsight Route Tracking ensures safety and service targets are met

“Hooper Services Ltd are a well known supplier in Hampshire and the South. We’re specialists in industrial and domestic cleaning equipment and are a preferred supplier to Hampshire County Council, Various NHS Trusts, and British Red Cross. As our company continues to grow, efficient fleet management becomes a necessity, that’s why we use Fleetinsight.

We always keep the monitors live at all times so we can see what’s happening minute by minute. All our vans are branded, so our drivers know full well that our brand is being judged when we’re on the road so driving behaviour has to be good.

It’s critical we can consistently see which drivers are where so that when we get an urgent call, we are always able to respond to the client with a nearly-exact ETA. We really do not like suppliers who give us vague times like “It will be with you sometime tomorrow afternoon!” – Not helpful! So we set high standards that our customers appreciate. We know we attract more business from this policy.

We use Fleetinsight for timesheets, start and finish times for drivers so we can monitor exactly who’s doing what and there’s no longer quibbling about timings.

The system helps us to route around London Congestion zones and saves all unnecessary costs. Sat Nav often doesn’t help us so the route tracking system tells us exactly what to avoid and where we need to be.

Our drivers know that if they lose their licence they lost their job, it’s as simple as that. We had a number of drivers who we had to ‘move on’ because they did not achieve our proven high standards which are extremely important to us.

Fleetinsight helps them, too, to be reminded that they need to be speed and safety conscious and considerate”.

Gary Marum, Technical Manager, Hooper Services. 

For more details about how Fleetinsight real-time 24/7 vehicle tracking can work for you, email or call us on 01420 544514.